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Customer Support role (English, Spanish and Portuguese.)

Location: Salt Lake City, UT
Job # 9050082
Date Posted: 03-14-2017
Job Description:
 
 
Customer Support is an integral part of the user experience. Our flexible support gives our clients access to technical product specialists for assistance with product-specific issues, ranging from setting up reporting queries to investigating technical problems.
 
The role of the Customer Support Technician includes assisting clients with creating and adapting web analytics reports, troubleshooting application issues, working with our Operations and Engineering teams to investigate, prioritize and fix defects, and engaging with Product Management to scope and prioritize feature requests and product enhancements.
 
If you are interested in working side-by-side with some of the brightest minds in marketing intelligence, and Information Technology excites you, then comScore is the place for you!
 
ESSENTIAL DUTIES:
  • As part of our Global Customer Support team, you will be the first point of contact to our clients and technical consultants who are using our measurement tags on their websites. You will be responsible for delivering superior technical support to increase customer satisfaction and improve usage of our products and services.
  • You will respond to technical client queries, offer support during technical implementations and troubleshoot coding and tagging issues
  • Deal with complex application questions
  • Resolve technical support issues
  • Liaise with System Administrators, Operations and Engineering to resolve technical issues Requirements
 
QUALIFICATIONS:
  • Good knowledge of and experience with HTML is required
  • Professional with 1 to 2 years of work experience in a customer support environment
  • Strong affinity with websites and web based applications would be an advantage
  • The understanding of your clients business and information needs
  • The ability to work effectively
  • Senior secondary vocational education/ higher professional education
  • Basic knowledge of and experience with web analytics tools
  • Excellent verbal and writing skills in supported language
  • Excellent English verbal and in writing
  • Analytical: being able to solve problems in an effective and efficient way
  • Communicative: being able to pass on knowledge to colleagues and clients
  • Customer oriented
  • Accurate
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